Refund policy
Refund & Return Policy
Last Updated: August 13, 2026
HYM Consulting LLC, doing business as ALPHAMENS ("ALPHAMENS", "we", "us", or "our"), stands behind our products and the customer experience we provide.
We offer a 90-Day Money-Back Guarantee on a customer's first qualifying order, giving customers sufficient time to use ALPHAMENS consistently as directed and evaluate their experience.
This Refund & Return Policy applies to purchases made through alphamensus.com.
1. 90-Day Money-Back Guarantee
We want customers to have the opportunity to properly experience ALPHAMENS before deciding whether it is right for them.
Customers may request a return under our 90-Day Money-Back Guarantee within 90 days of receiving their first qualifying ALPHAMENS order.
To qualify for the 90-Day Money-Back Guarantee:
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The request must be submitted within 90 days of the delivery date.
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The order must be the customer's first qualifying ALPHAMENS order.
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The product must have been used as directed.
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The customer must provide the original order number and any information reasonably required to verify the purchase.
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Any additional unopened bottles included in a multi-bottle order must be returned where requested.
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Any free gifts received as part of the qualifying purchase must also be returned if requested in order to receive the full eligible refund amount.
The 90-Day Money-Back Guarantee applies only to the customer's first qualifying order.
Unless otherwise required by applicable law, it does not automatically apply to:
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Repeat purchases
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Subscription renewals
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Duplicate orders
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Additional orders placed by the same customer
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Purchases made after the customer's first qualifying order
The guarantee is intended to allow genuine first-time customers to evaluate ALPHAMENS and may not be combined or repeatedly claimed across multiple orders.
2. How to Start a Return
To request a return or refund, please contact our customer service team at:
Please include:
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Your full name
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Your order number
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The email address associated with your order
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The reason for your return request
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Any photographs or supporting information requested by our customer service team
Our team will review your request and provide instructions regarding the next steps.
If your return is accepted, we will provide instructions on how and where to send your package.
Products returned without first contacting ALPHAMENS and receiving return instructions may not be accepted or processed.
Please do not send products to our business address unless specifically instructed to do so by our customer service team.
3. Refund Processing Fee
A $7 USD refund processing fee will be deducted from approved refunds where applicable.
This fee helps cover administrative, return handling, inspection, payment processing, and operational costs associated with processing return and refund requests.
The processing fee will not apply where prohibited by applicable law.
4. Refund Processing Fee Exceptions
The $7 refund processing fee will be waived when the refund results from a confirmed error attributable to ALPHAMENS, our fulfillment operations, or our shipping process.
Examples may include:
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Incorrect product shipped
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Duplicate shipment caused by ALPHAMENS
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Order handling error caused by ALPHAMENS
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Confirmed fulfillment error
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Confirmed shipping issue requiring resolution by our customer service team
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Product arriving damaged
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Other verified service errors approved by ALPHAMENS
Each case will be reviewed individually by our customer service team.
5. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible at info@alphamensus.com.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Clear photographs of the packaging, where applicable
Our customer service team will evaluate the issue and determine the appropriate resolution.
If the issue is confirmed to have resulted from an ALPHAMENS fulfillment, shipping, or customer service error, the $7 refund processing fee will be waived.
Depending on the circumstances, we may offer a replacement, reshipment, refund, or another appropriate resolution.
6. Non-Returnable Items & Exceptions
Certain products or transactions may not be eligible for return due to their nature or applicable health, hygiene, safety, or legal requirements.
Non-returnable items may include:
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Products that have been excessively used or consumed beyond what is reasonably necessary to evaluate them under the 90-Day Money-Back Guarantee
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Products that have been intentionally damaged or altered
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Personalized or custom products
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Gift cards
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Items that cannot legally or safely be returned
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Products purchased from unauthorized third-party sellers
Unless otherwise required by applicable law or specifically approved by ALPHAMENS, subscription renewals, repeat orders, duplicate purchases, and additional purchases after the customer's first qualifying order are not covered by the 90-Day Money-Back Guarantee.
If you are unsure whether your order qualifies, please contact info@alphamensus.com.
7. Promotional & Sale Orders
Products purchased during a sale, promotional campaign, bundle offer, or other special promotion may still qualify for the 90-Day Money-Back Guarantee if they form part of the customer's first qualifying ALPHAMENS order, unless the specific promotion expressly states otherwise.
However, any refund will be calculated based on the amount actually paid by the customer, not the product's original retail value.
If the purchase included complimentary products, gifts, or promotional items, ALPHAMENS may require those items to be returned before issuing the full eligible refund.
If promotional gifts are not returned when required, their stated promotional value may be deducted from the eligible refund amount where permitted by law.
8. Subscription Orders
ALPHAMENS subscriptions automatically generate recurring orders according to the subscription frequency selected by the customer.
Customers are responsible for managing their subscription before the next scheduled renewal date.
The 90-Day Money-Back Guarantee applies only to the first qualifying order and does not automatically restart with each subscription renewal.
Subscription renewal orders are therefore not covered by the 90-Day Money-Back Guarantee unless:
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The order is associated with a confirmed ALPHAMENS fulfillment or shipping error;
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ALPHAMENS specifically approves the refund; or
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A refund or cancellation right is required under applicable law.
Customers should make any desired subscription changes or cancellations before their next renewal is processed.
Once a subscription order has already been processed or dispatched, we may be unable to cancel that particular shipment.
For subscription assistance, please contact:
9. Return Shipping
If a physical return is required, our customer service team will provide instructions regarding where the product should be sent.
Unless the return results from a confirmed ALPHAMENS error or otherwise required by law, the customer may be responsible for the cost of returning the product.
Where ALPHAMENS confirms that an incorrect, defective, or damaged item was received due to our error, we may provide a prepaid return label or otherwise cover the applicable return shipping costs.
Original shipping charges, including optional Express Shipping fees, are generally non-refundable unless the refund results from a confirmed shipping or fulfillment error or applicable law requires otherwise.
10. Refunds
Once we receive and, where applicable, inspect your returned products, we will notify you whether your refund request has been approved.
If approved, the eligible refund will be issued to the original payment method used to make the purchase, less the $7 refund processing fee where applicable.
Approved refunds are typically processed by ALPHAMENS within 10 business days.
Once we issue the refund, your bank, credit card provider, payment processor, or financial institution may require additional time to process and post the funds to your account.
These processing times are controlled by the financial institution and are outside the control of ALPHAMENS.
If more than 15 business days have passed since ALPHAMENS confirmed that your refund was approved and you still have not received it, please contact us at:
11. Refund Method
Refunds will generally be issued to the same payment method originally used for the purchase.
We cannot guarantee that refunds can be redirected to another card, bank account, or payment method.
If the original payment method is no longer available, please contact our customer service team so we can review the available options.
12. Abuse of the Guarantee
The ALPHAMENS 90-Day Money-Back Guarantee is designed to protect genuine customers who purchase and properly try our product.
ALPHAMENS reserves the right, to the extent permitted by applicable law, to reject claims reasonably determined to involve abuse, fraud, manipulation, repeated guarantee claims, false information, or attempts to obtain multiple refunds under the first-order guarantee.
Nothing in this section limits any non-waivable rights available to consumers under applicable law.
13. Contact Us
For questions regarding returns, refunds, damaged products, subscription orders, or the 90-Day Money-Back Guarantee, please contact our customer service team:
HYM Consulting LLC (Doing Business as ALPHAMENS)
Website: alphamensus.com
Email: hello@alphamensus.com
Instagram: @getalphamens
Business Address:
8206 Louisiana Blvd NE STE A #6710
Albuquerque, New Mexico 87113
United States
Customer Service Hours:
Monday through Friday, 10:00 AM to 6:00 PM
Typical Response Time:
Between 6 and 24 hours
Last Updated: August 13, 2026