Shipping policy

Shipping Policy

This Shipping Policy describes how HYM Consulting LLC, doing business as ALPHAMENS ("ALPHAMENS", "we", "us", or "our") processes and ships products purchased through alphamensus.com.

By placing an order through our website, you acknowledge and agree to the terms set out below, in addition to our Terms of Service, Refund Policy, Cancellation Policy, and any other applicable policies available on our website.

Shipping Rates & Delivery Times

We are proud to offer worldwide shipping. Customers can choose between Standard Shipping and Express Shipping at checkout.

Countries / Regions Standard Shipping Express Shipping
America FREE — 3–5 Business Days $15 USD — 1–2 Business Days
Europe / UK FREE — 3–5 Business Days $15 USD — 1–2 Business Days
Asia FREE — 3–5 Business Days $15 USD — 1–2 Business Days
Africa FREE — 3–5 Business Days $15 USD — 1–2 Business Days
Australia / New Zealand FREE — 3–5 Business Days $15 USD — 1–2 Business Days

 

Standard Shipping: FREE worldwide
Express Shipping: $15 USD worldwide

Delivery times shown above are estimated transit times after your order has been processed and dispatched. Order processing times are separate from shipping transit times.

1. Order Processing

Orders are processed on business days (Monday through Friday, excluding public holidays) within 1–3 business days.

Every order undergoes a review by our logistics and quality control team before dispatch to help ensure that products are correctly prepared and leave our facilities in perfect condition.

Orders placed before 6:00 PM on a business day will begin processing that same day. Orders placed after 6:00 PM, on weekends, or on public holidays will begin processing on the next business day.

Please note that the 1–3 business day processing period is separate from the estimated shipping time shown above.

Once your order has been dispatched, you will receive shipping confirmation and tracking information, where available, so you can follow the progress of your shipment.

2. Worldwide Shipping

ALPHAMENS offers worldwide shipping to customers across:

  • America

  • Europe and the United Kingdom

  • Asia

  • Africa

  • Australia and New Zealand

  • Other supported international destinations

Our goal is to make ALPHAMENS products accessible to customers around the world.

In rare circumstances, we may be unable to deliver to a particular country, territory, or address due to local regulations, carrier restrictions, sanctions, customs requirements, or other circumstances outside our reasonable control.

If our carriers are unable to service your specific destination, we will contact you regarding the available options.

3. Shipping Rates

Standard Shipping is FREE worldwide.

Customers who want faster delivery can select Express Shipping for $15 USD where available.

The applicable shipping method, cost, and estimated delivery timeframe will be displayed during checkout before payment is completed.

Shipping promotions or alternative shipping options may occasionally be offered and will be clearly displayed at checkout when applicable.

4. Estimated Delivery Times

Our estimated delivery times after dispatch are:

Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days

These delivery times begin once your order has completed processing and has been handed over to the applicable carrier.

Please remember that orders require 1–3 business days for processing before dispatch.

Therefore, processing time and shipping transit time should be considered separately.

Delivery estimates are provided in good faith based on the expected performance of our logistics partners and carriers. They are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Customs inspections or clearance procedures

  • Carrier delays

  • Severe weather conditions

  • Public holidays

  • High-volume promotional periods

  • Incorrect or incomplete delivery information

  • Local postal or courier disruptions

  • International transportation delays

  • Other unforeseen logistics circumstances

ALPHAMENS will always make reasonable efforts to ensure that orders reach customers as quickly as possible.

5. Tracking Your Order

Once your order has been dispatched and tracking information becomes available, you will receive your tracking details through the contact information associated with your order.

Customers can use their tracking number to monitor the progress of their shipment.

Please note that tracking information may take some time to update after a package has been handed over to the carrier. A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

6. Customs, Duties & Taxes

Because ALPHAMENS ships worldwide, international shipments may be subject to customs inspections, import duties, taxes, VAT, brokerage fees, or other charges imposed by authorities in the destination country.

Where applicable, any duties, taxes, or import-related charges collected directly by ALPHAMENS will be displayed during checkout.

If such charges are not collected at checkout, the customer may be responsible for any applicable fees imposed by local customs authorities, government agencies, or carriers.

Customs procedures and regulations vary between countries and may occasionally result in additional delivery delays outside the reasonable control of ALPHAMENS.

Customers are responsible for ensuring that the products they purchase can legally be imported into and received in their destination country.

7. Subscription Shipments

If you purchase ALPHAMENS through a subscription, recurring orders will be generated and shipped automatically according to the subscription frequency selected when you signed up.

Customers are responsible for ensuring that their shipping and billing information remains accurate and up to date before each renewal.

Depending on the subscription options available to you, you may be able to manage your subscription, including updating your shipping information, skipping or pausing future shipments, or cancelling your subscription.

Any changes should be made before the next scheduled renewal date. Once a recurring order has already been processed or dispatched, we may be unable to modify or cancel that particular shipment.

Please refer to our Cancellation Policy for additional information regarding subscription cancellations.

8. Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us at info@alphamensus.com as soon as possible.

We will make reasonable efforts to update your address if the order has not yet been dispatched. However, once an order has been shipped, we cannot guarantee that the delivery address can be modified or redirected.

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if reshipment is requested.

9. Failed Delivery Attempts & Returned Packages

If a carrier is unable to complete delivery, the customer may be required to arrange redelivery or collection directly with the carrier.

Packages may be returned to the sender if:

  • The delivery address is incorrect or incomplete

  • The recipient cannot be reached

  • The package is not collected within the carrier's required timeframe

  • Delivery is refused

  • The carrier determines that the address is undeliverable

If your package is returned, please contact our customer service team so we can review the situation and determine the available options.

Additional shipping charges may apply where the return was caused by incorrect customer information, refusal of delivery, or failure to collect the shipment.

10. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  1. Check with other members of your household or anyone who may have accepted the package.

  2. Check with neighbours, reception desks, mailrooms, building security, or other common delivery locations.

  3. Check any safe delivery locations around your property.

  4. Contact the local carrier using your tracking number for additional delivery information.

If you are still unable to locate your package, please contact us at info@alphamensus.com with your order number and tracking information.

Our team will review the case and, where appropriate, work with the relevant carrier or logistics provider to investigate the shipment.

11. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@alphamensus.com as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the packaging, where relevant

Our customer service team will review the information provided and determine the appropriate resolution in accordance with our Refund Policy.

Please retain the product and its original packaging until your case has been reviewed, as additional photographs or information may be required.

12. Shipping Delays

Although we aim to provide a reliable and efficient worldwide delivery experience, occasional delays may occur.

ALPHAMENS cannot guarantee carrier transit times and is not responsible for delays caused by circumstances outside our reasonable control, including customs procedures, carrier disruptions, severe weather, public holidays, transportation interruptions, or unusually high shipping volumes.

During major sales, promotional campaigns, product launches, or periods of unusually high demand, processing or carrier transit times may be longer than usual.

Where possible, we will provide customers with tracking information so they can monitor the progress of their shipments.

13. Contact Us

For any questions regarding shipping, tracking, delivery, or your ALPHAMENS order, please contact our customer service team:

HYM Consulting LLC (Doing Business as ALPHAMENS)

Website: alphamensus.com
Email: hello@alphamensus.com
Instagram: @getalphamens

Business Address:
8206 Louisiana Blvd NE STE A #6710
Albuquerque, New Mexico 87113
United States

Customer Service Hours:
Monday through Friday, 10:00 AM to 6:00 PM

Typical Response Time:
Between 6 and 24 hours

Last Updated: August 13, 2026